Refund policy

Return & Refund Policy

At Fruvixo, we strive to deliver high-quality products to our customers. Please read our Return & Refund Policy carefully before placing an order.

Refund Eligibility

We offer refunds only if the product is received in a damaged condition.

To be eligible for a refund:

  • The damage must be reported within 24 hours of delivery.

  • Customers should provide clear photos or videos of the damaged product along with their order details.

  • After verifying the claim, we will process the refund or provide a replacement, depending on the situation.

Non-Refundable Situations

Refunds or returns will not be provided if:

  • The customer did not like the product.

  • The customer changes their mind after receiving the order.

  • The product has been used, altered, or damaged after delivery.

  • The claim is made without sufficient proof of damage.

How to Report a Damaged Product

Please contact us with your:

  • Order number

  • Name and contact details

  • Photos or videos clearly showing the damage

You can reach us through:

Refund Processing

Once your claim has been reviewed and approved, your refund will be processed to the original payment method or by another suitable method, depending on your payment mode. Processing times may vary based on your bank or payment provider.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Fruvixo
Website: www.fruvixo.in
Email: contact.fruvixo@gmail.com
Phone/WhatsApp: +91 96053 92554
Instagram: @fruvixo